Support
Check the platform first, then send one request id and what you expected.
Two things answer most questions before anyone is asked. GET /v1/status says whether the platform is degraded, and GET /v1/generation?id=req_… says exactly what happened to one request. How many attempts it took, whether a fallback was used, and what it cost.
GET/v1/statusAvailable
Platform health: component states, current incidents and recent uptime.
Status during an outage
The status route deliberately keeps answering while the platform is in maintenance. A status endpoint that goes down with everything else tells a caller nothing at the moment they need it most, so this one is exempt from the maintenance guard every other route carries.
What to include in a report
- The request id: req_… from the response header, or from the error body.
- The model slug you called and the route you called it on.
- What you expected and what arrived, including the status code.
- The timestamp with its timezone, if the request id is no longer to hand.